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https://www.weforum.org/agenda/2019/04/south-korea-recycling-food-waste/
• Myers, E., & Souza, M. (2020). Social comparison nudges without monetary incentives: Evidence from home energy reports. Journal of Environmental Economics and Management, 101, 102315.
https://doi.org/10.1016/j.jeem.2020.102315
• Bitner, M. J., Ostrom, A. L., & Morgan, F. N. (2008). Service blueprinting: A practical technique for service innovation. California Management Review, 50(3), 66-94.
https://doi.org/10.2307/41166446
• Fensel, D., Facca, F. M., Simperl, E., & Toma, I. (2011). Semantic Web. Semantic Web Services, 87-104.
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• Mahamuni, R., Khambete, P., & Punekar, R. (2019). Behaviour progression framework for designing sustained behaviour change. Smart Innovation, Systems and Technologies, 39-50.
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• Isabel, M. M. (n.d.). Empathy Square: An aid for service design for behaviour change to support sustainability. Home.
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• 12. Fogg, B. J., & Hreha, J. (2010). Behavior wizard: A method for matching target behaviors with solutions. Persuasive Technology, 117-131.
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• Fernando Secomandi, Dirk Snelders, "The Object of Service Design | Design Issues | MIT Press"
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Other Links:
• Useful resource e-links related to 'Interaction Design'
- includes HCI, User Centerd Design, Usability and Interface Design
• Interaction Design at IDC IIT Bombay
Case Study Download:
• Service Design Alteration......
