Design process that was followed in this project:
• Introduction
• Literature Review
• Secondary Research
• Primary Research
• Goal
• Ecosystem
• Ideation
• Categorization
• Mapping the user progression
• Mapping of ideas on the progression
• Final Concept - E. A. S. E
• Customer Journey Map
• Strategy
• Personas
• Scenarios
• Service Encounter Blueprint
• Deliverables
• Service Failures and Recovery
• Contribution of the Services
• Plan for Evaluation
• References
- Annexure 1
- Annexure 2
- Annexure 3
Case Study Download:
• Assisted Home Care for Dementia Patients......
