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Design Case study
Service Design Alteration
Changing the waste management behavior of the students of IIT Bombay
by
Case Study - Slide Show
Design process that was followed in this project:
• Introduction
- Waste management
- IIT Bombay
- Service Design
- Behavioral change
• Project Brief
• Literature Review
• Secondary Research
- Waste management in India
- Waste management in South Korea
- The nudge unit of the UK
- Home energy report by NSTAR
• Primary Research
• Project Scope
• Personas
• Using Behavior Change Models
- Why CraftChange framework?
- Empathy square
- Behavior progression framework
• Ideation
• Final Concepts
- Green treasure hunt
- Green week
- Sustainability cell
- Sustainability at IITB stores
- Waste segregation at IITB hostels
- Other supporting interventions
• Service Concept
• Evaluation
- Evaluation of Concept 5
- Evaluation of other Concepts
• Conclusion
• Future Scope
• Reflections
- Craft Change framework
- Service design for behavioral change
• Learnings
• Appendix
• References
Case Study Download:
• Service Design Alteration......
